Terms and conditions

Terms and conditions and patient information for physiotherapy treatment at THERAPIE West in Innsbruck.

1. Treatment contract. THERAPIE West is a group practice of independent therapists. Your treatment contract is with the practitioner treating you. They will inform you in advance about the service, fee, payment method and applicable appointment terms.

2. Medical referral. Physiotherapy generally requires a referral from a doctor or dentist. Statutory exceptions apply to health promotion and prevention. Bring your referral and any relevant reports to your first appointment. Check with your health insurer in advance whether authorisation is required.

3. Appointments and cancellations. Please cancel at least 24 hours before your appointment using the contact method specified when you booked. Only Monday to Friday count towards this period. Saturdays, Sundays and public holidays in Austria are excluded. For example, cancel a Monday appointment at 10 am by 10 am on the preceding Friday, provided neither Friday nor Monday is a public holiday. For a late cancellation or missed appointment, the agreed cancellation fee for a reserved 60-minute session is €115, provided the statutory conditions are met. Any expenses saved and income received from rebooking the slot will be deducted.

4. Fees and reimbursement. A 60-minute treatment session costs €115. Pay your practitioner's invoice using the agreed payment method. You can submit the paid invoice and required documents to your health insurer. Depending on your insurer, the applicable tariff and the prescribed service, you may be reimbursed for up to 60% of the fee. Your insurer determines eligibility and the amount. Cancellation fees do not represent treatment provided.

5. Course and end of treatment. Your practitioner will discuss your assessment findings, goals, proposed treatment and next steps with you. Please report any relevant changes in your health. If you wish to pause or end treatment, tell your practitioner and cancel any remaining appointments.

6. Records and confidentiality. Your practitioner documents your treatment and is subject to a statutory duty of confidentiality. Independent practitioners must retain treatment records for ten years. Persons entitled to access may request to inspect the records. The first copy is free of charge.

7. Contact and privacy. For questions about appointments, costs or these terms, please contact your practitioner or use the contact form. See the privacy policy for information on how personal data is handled.

Last updated: 13